Getting a negative Google review is something almost all businesses are going to run into eventually. If this happens, don't panic. A good response to your negative review can really help with damage control, so it's critical to know how to respond to negative reviews.
First of all, be sure to respond in a timely manner. Your response shouldn't occur weeks or months later, it should occur within a few days or within the week at the latest. A prompt response will make your customers feel like they matter and that their concerns are important.
Next, you should always maintain professionalism and courtesy. Even if the reviewer is using foul language or an accusatory tone, don't stoop to their level. Don't lash out at the customer and definitely don't blame them for any of their problems. Try not to take the review personally.
Apologize if an apology is necessary, but don't apologize for things that aren't your fault. Being willing to accept responsibility will look good to your customers and might even soothe some of the harm that's been done. Let the customer know that you're willing to discuss the issues if they would like.
Finally, show your authenticity and genuineness by signing your response with your name or initials. This will make you seem more human and personable.
These simple steps can definitely go a long way in helping to undo the damage from a negative review.
#google #reviews #like #help
What is Structured Data?
Are you a small business trying to manage it all yourself?
Why website page speed matters
In today's fast-paced world, people expect to be able to find information quickly and easily. If a website takes too long to load, users are likely to click away in frustration. This not only causes potential customers to lose interest but can also hurt a company's bottom line. Page speed is one of the key factors that search engines use to determine ranking, so a slow website is also likely to rank lower in search results.
In addition, slower websites often have higher bounce rates, meaning that people are less likely to explore other pages on the site. All of these factors underscore the importance of website page speed. By making sure that their website loads quickly, companies can stay competitive and ensure that potential customers have a positive experience.
If you’re curious about the speed of your website, try this test: https://lnkd.in/gCCWfaB9
#searchengines #experience #rankingfactors
Do you have a Digital Marketing Investment Strategy?
The Importance of having a Google Business Profile
- Formally Google My Business
As a business owner, you know the importance of being visible online. And one of the best ways to make sure your business is seen by potential customers is to create a Google Business Profile. By creating a Business profile with Google, you can control how your business appears when people search for it on Google Maps and Google Search. Plus, a Business account gives you access to valuable insights about how people are finding and interacting with your business online.
Another very important aspect of your Google Business Profile is the ability to get reviews for your business. Just remember that when you get reviews it is imperative to respond because Google likes to see you interact with their users.
In today's competitive landscape, having a strong online presence is essential for any business looking to succeed, and a Google Business Profile is a great way to get started.
Check out Google Business here: https://www.google.com/intl/en_ph/business/
#business #google #people
Why Imperfect short social media video posts are important
Short social media video posts can be very effective in capturing people's attention and engaging them in ways that traditional text-based content simply can't, and because they are "imperfect", you can be yourself and be real.
Video content is surprisingly versatile, capable of presenting complex ideas and emotions in just a few seconds. In addition, videos tend to have higher views, shares, and likes than traditional text posts, as they are highly visual and always on-trend. Whether you're trying to promote your brand or get people interested in your latest project, a well-made short social media video post is an excellent way to capture the imagination of your audience.
In fact, according to Marketing Mag, marketers have only 2.7 seconds to get the attention of their audience!
So if you're looking to make an impact online, don't be afraid to give short social media videos a try! You might be surprised by how effective it can be, even if it is not perfect.
Check out more 2022 video statistics here: https://invideo.io/blog/video-marketing-statistics/
#marketing #socialmedia #videomarketing #marketingandadvertising